Effective Date: May 12, 2026 · Governed by Illinois Law · Chicago, IL, USA
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48 Hours
Return Request Window
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7–21 Days
Refund Processing Time
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Original Method
Refund Destination
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Policy Overview
At Promo Bulk Sales, we deal exclusively in liquidation, overstock, and bulk wholesale merchandise. Due to the inherent variability of this inventory type, all sales are generally considered final. However, we are fully committed to resolving legitimate issues in a fair and timely manner, consistent with the consumer protection standards of the State of Illinois, including the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505).
This policy applies to all orders placed through our platform, regardless of order size or destination.
Illinois Consumer Rights: Nothing in this policy limits or waives your statutory rights under Illinois law. If items received are materially misrepresented, you retain full rights to seek remedy as provided under Illinois consumer protection statutes.
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Return Eligibility
Not all orders qualify for returns. Please review the criteria below carefully before submitting a request.
✔ Eligible for Return
- Items materially different from their described condition in the listing
- Wrong items shipped due to fulfillment error on our part
- Orders with significant missing items not disclosed at the time of purchase
- Items that arrive with undisclosed critical damage affecting their core function
✘ Not Eligible for Return
- Perishable goods, food items, and groceries — under any circumstances
- Truckload orders, full pallets, and high-count mixed bulk lots
- Items where buyer dissatisfaction is based on resale value or individual unit condition within a disclosed mixed lot
- Orders where the 48-hour notification window has passed
- Items damaged after delivery due to improper handling by the buyer
Important: Per the disclosed nature of liquidation inventory, variability in individual item condition within a bulk lot does not constitute grounds for return under Illinois or federal commercial law.
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How to Request a Return
To initiate a valid return request, follow these steps within 48 hours of confirmed delivery:
Document the Issue
Take clear, timestamped photos or video of the items in question, including outer packaging showing any transit damage. This evidence is required for claim processing.
Contact Our Support Team
Reach out via email at info@promobulksales.com or call +1 (312) 285‑3348. Include your order number, a written description of the issue, and all supporting photos.
Await Review & Approval
Our team will review your claim within 5–7 business days and communicate a decision. We may request additional information or documentation during this process.
Return Shipment (If Approved)
If a return is approved, we will provide return shipping instructions. Items must be returned in their received condition, securely packaged. Return shipping costs may apply unless the error was ours.
Refund Issued
Upon receipt and inspection of the returned items, your refund will be processed to the original payment method within 7–21 business days.
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Refund Details
All approved refunds are governed by the following conditions:
- Refunds are issued only to the original payment method used at the time of purchase
- Partial refunds may be issued in cases where only a portion of an order is affected
- Shipping fees are refunded only if the return is due to a fulfillment error on our part
- Refunds will not be issued for orders where the issue was not reported within the 48-hour window
- Store credits or gift cards are non-refundable once applied to an order
📬 Return Request Submitted
Within 48 hrs of delivery
🔍 Claim Review Period
5–7 Business Days
✅ Return Approved & Shipped
Per provided instructions
💵 Refund Processed
7–21 Business Days after approval
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Damaged or Missing Items
If your shipment arrives with visible damage or significant missing items, you must notify us within 48 hours of confirmed delivery. Failure to report within this window may forfeit your right to a claim.
- Provide clear photos of all damaged items and the outer packaging
- Include your order number and a detailed written description of the damage or shortage
- Our team will assess the claim and respond within 5–7 business days
- Resolutions may include a partial refund, replacement (subject to stock availability), or store credit at our discretion
Our Commitment: We take every damage or shortage claim seriously and will work diligently to reach a fair resolution consistent with your rights under Illinois law.
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Disputes & Chargebacks
If you believe your issue has not been resolved fairly, we strongly encourage you to contact us directly before escalating through any third-party channel.
- Contact our support team first — most issues can be resolved quickly and amicably
- Chargebacks or payment disputes filed without prior communication may result in account suspension and delayed resolution
- Under Illinois law (810 ILCS 5/2-725), any legal claims related to a transaction must be brought within 4 years of the date of the transaction
- All disputes shall be governed by the laws of the State of Illinois and heard in Cook County courts, unless otherwise agreed in writing
Please Note: Filing a chargeback without first contacting us may be considered a violation of our Terms & Conditions and could affect your account standing.
⚖ Illinois Legal Disclosure
This Returns & Refunds Policy is governed by and construed in accordance with the laws of the State of Illinois, including but not limited to the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505), the Illinois Uniform Commercial Code (810 ILCS 5), and applicable federal consumer protection statutes. Nothing in this policy is intended to limit any rights you may have under applicable law. If any provision of this policy is found to be unenforceable under Illinois law, the remaining provisions shall continue in full force and effect.
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Contact Us
For return requests, refund inquiries, or any questions about this policy, please contact our support team. We aim to respond to all inquiries within 1–2 business days.
