Official Policy

Shipping & Returns Policy

Everything you need to know about how we process, ship, and deliver your bulk orders — clearly and transparently.

📦 Order Processing
  • Orders are processed within 1–2 business days after payment is successfully confirmed.
  • An order confirmation email is sent as soon as processing begins.
  • Processing time may vary based on the size and volume of your order.
🚚 Estimated Delivery Times
Shipping Method Estimated Delivery Notes
Standard Shipping 3–5 Business Days Domestic orders
International Shipping 7–14 Business Days Varies by destination & customs
All pallet and bulk shipments are handled through our trusted logistics partners, ensuring safe and reliable delivery to your door.
💲 Shipping Costs
Orders Under $2,500
$200
Flat shipping fee applied at checkout
Orders $2,500 & Above
FREE
Complimentary shipping on all qualifying orders
📡 Order Tracking
  • A tracking number is emailed to you as soon as your order ships.
  • Tracking details are also accessible inside your account dashboard at any time.
  • Monitor your shipment in real time from dispatch to doorstep.
✅ Proof of Delivery
  • Signed delivery confirmation from the recipient
  • Timestamped delivery photos captured at drop-off
  • GPS location verification at the time of delivery
This documentation serves as final confirmation that your order has been successfully delivered.
🔄 Return Eligibility
  • All sales are generally final due to the nature of liquidation and bulk merchandise.
  • We do not accept returns on perishable goods (food & groceries).
  • Truckload orders, high-count, and mixed bulk merchandise are non-returnable.
  • Returns are only considered if items received are materially different from their described condition.
⚠️ Damaged or Missing Items
  • Contact us within 48 hours of delivery if items are damaged or missing.
  • Include clear photos of the affected items and a written description of the issue.
  • Our team will review your claim and work toward a fair and prompt resolution.
💳 Refunds Process
  • Refund requests must be submitted within 48 hours of delivery.
  • Approved refunds are issued to the original payment method.
  • Refund processing takes 7–21 business days after approval is granted.
  • Please contact us before filing any third-party dispute to avoid delays in resolution.
Thank you for choosing Promo Bulk Sales. By placing an order with us, you acknowledge and accept the nature of liquidation inventory and all terms outlined in this policy. For questions, please contact our support team before your purchase.